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WARNING: This product contains nicotine. Nicotine is an addictive chemical. Our products are restricted to adults 21+ only.

EliquidChina.com FAQ

Got Questions? We got answers! Here are the most common questions you lovely people send our way!

Q: How are your prices so much lower than everyone else’s?
A: We source our products as wholesale and overstock from reputable vape companies within the China, as opposed to overseas distributors. This allows us to keep our overhead, and thus our prices, lower than you expect.
As a China-based global online retailer, we has developed long lasting ties with factories, distributors and warehouses throughout the Chinese wholesale community. Eliminating unnecessary costs and delivering the lowest possible prices to customers worldwide, we committed to providing high quality merchandise for less.

Q: Are your products authentic?
A: In a word: yes. We sell 100% authentic products that we purchase directly from either the manufacturer or an authorized distributor.

Q: When will my order ship?
A: We process orders Monday - Friday, excluding major holidays, from 9AM - 4PM CST. While we do process orders on Sunday, those orders will not ship until the following business day.

Q: Do you have a physical location where we can pick up orders ourselves?
A: EliquidChina.com is an online retailer, we do not have any brick-and-mortar locations.

Q: What shipping carrier do you use?
A: About Shipping & Handling Info, please Click here

Q: Do you offer international shipping?
A: Yes we do! However, it should be known that it can take anywhere between 7 - 45 days, depending on the country. Upon the customer’s request, we will ship just about anywhere, however we can’t take responsibility for lost packages, or those that are seized by customs. Please refer to our Shipping & Handling page for further details.

Q: What is your warranty/return policy?
A: EliquidChina.com offers a 30-day warranty on defective units. We are unable to extend this warranty to e-liquids or coils. For hardware warranty returns, we must approve the return of the item. Warranty returns must be sent at the customer's expense, though we cover the return cost of sending you the replacement item.

Q: What is your order cancellation/alteration policy?
A: You may cancel your order for up to 1 hour after it is placed. After that, we are unable to guarantee order cancellation, as it may have already been processed and/or shipped. If you need to make any changes to your order, please contact us and we will do our absolute best to accommodate your request.

Q: How can I contact you?
A: Simply start a live chat from our website, or email us at Contact Us/Support

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